Troubleshooting
Problem
Cognos BI 10.2.1 version when accessed through IE 10, displays in distorted manner at the Heading.
Symptom
Below Screen is observed when Cognos Connection page of BI 10.2.1 version is accessed from IE 10
Cause
IE 10 not running in Compatible mode.
Environment
Cognos BI 10.2.1
Diagnosing The Problem
As per the Software Environment page for Cognos BI 10.2.1 version, IE 10 is supported in compatible mode only.
Resolving The Problem
While access Cognos BI 10.2.1 portal, enable IE in compatible mode.
Steps to enable the Compatible mode:
In the Address bar in IE , there is the small icon 
when its enabled it is in Blue color and if disabled is grey.
Click on the icon to Enable the IE compatible mode.
The page is displayed as below:
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU002","label":"Business Analytics"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":""}]
Document Information
Modified date:
15 June 2018
UID
swg21654931