Troubleshooting
Problem
MIC service will not start with error: BMXAA7733E - Failed to load the null.
Symptom
Error Initializing MicService:BMXAA7733E - Failed to load the null
object structure cache when the server was starting up.
null
psdi.util.MXSystemException: BMXAA7733E - Failed to load the null
object structure cache when the server was starting up.
The following stack trace can be seen in the systemout.log:
[ERROR] [maximo_mif] []
java.lang.NullPointerException
at psdi.iface.mos.MosDetailInfo.setAltKeys(MosDetailInfo.java:410) at psdi.iface.mos.ObjectStructureCache.loadMosDetails(ObjectStructureCache.java:298)
at psdi.iface.mos.ObjectStructureCache.loadIntegrationDictionary(ObjectStructureCache.java:196)
at psdi.iface.mos.ObjectStructureCache.init(ObjectStructureCache.java:115)
at psdi.iface.mos.ObjectStructureCache.<init>(ObjectStructureCache.java:87)
at psdi.iface.mos.ObjectStructureCache.getInstance(ObjectStruct
ureCache.java:76)
at psdi.iface.mic.MicService.init(MicService.java:129)
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"MEA: Generic","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSO1W7","label":"IBM Maximo Application Suite as a Service"},"ARM Category":[{"code":"a8m50000000CbFGAA0","label":"Integration"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]
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Document Information
Modified date:
13 May 2026
UID
swg21654883