Troubleshooting
Problem
In Cast Iron Cloud Integration appliance Version 7.0 and above (for both physical and virtual appliances), you can face issues with particular browsers/versions when you perform the following tasks in Web Management Console(WMC): 1. Adding vendor connector libraries for connectors like SAP, Siebel, PeopleSoft, JDE, Database, JMS and Oracle E-Business Suite. 2. Adding external certificates to the appliance by importing from the certificate files. 3. Upgrading Cast Iron Operating System (upgrading the appliance versions) using WMC. 4. Importing a Cast Iron project repository. 5. Uploading projects (.par files) from WMC.
Symptom
The browsers and the versions where the issue were found are:
- Mozilla Firefox version 17.x.x and 24.x.x
- Internet Explorer version 8.x.x, 9.x.x, 10.x.x with only TLS v1.0 selected ( and TLS v1.1 and TLS v1.2 not selected)
When you use the browsers/versions mentioned above, the file upload fails and the following errors are thrown:
- With Firefox, a message dialog is displayed to try the same step using Internet Explorer.
- With Internet Explorer and with only TLS version 1.0 selected, the error message displayed is "empty file".
Resolving The Problem
The following solutions can be used as a workaround:
- Use Google Chrome version 30 or above.
- If you are using Internet Explorer, disable TLS v1.0 and use other available protocols (TLS v1.2 or TLS v1.1 or SSL v3.0). To do this, complete the following:
- In Internet Explorer, go to Tools > Internet Options > Advanced tab.
- Under Security clear the Use TLS 1.0 option, and ensure any/all of these options ("Use SSL 3.0" , "Use TLS 1.1", or "Use TLS 1.2") are selected.
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Document Information
Modified date:
15 June 2018
UID
swg21654227