IC93801: SYSTEM STATE BACKUP DOES NOT COMPLETE SUCCESSFULLY, YET IS REPORTED AS A SUCCESSFUL BACKUP.

IBM Tivoli Storage Manager (TSM) Client 7.1.0 Downloads
IBM Tivoli Storage Manager (TSM) Client 6.3.2 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Client system state backup can fail but still report return code
  0, indicating a successful backup.
  So if systemstate backup is run as part of a schedule, an
  incorrect return code could be provided.
  
  An example of a VSS error occurring and systemstate backup
  failing could be:
  
  ANS5250E An unexpected error was encountered.
     TSM function name : vssInitBackupSpec
     TSM function      : getRequestInfo() for request
  '1|SystemState|SystemState|Top\SystemState' returned
  '-1073741502'
     TSM return code   : -1073741502
     TSM file          : vssback.cpp (1174)
  Return code -1073741502 unknown
  
  
  From client service trace, it can be seen that return code 0 is
  given;
  
  
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3026): schCmdEx() rc = 0
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3106): Checking for postschedule command
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3107): blockCmd = false, postBlockCmd = false
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3126): POST command = '', wait = true
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3134): POST command = '', wait = false
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3138): buf = ''
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3166): continueSched = true
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3243): ReportResults: Entering
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3247):    resultrc    = 0
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3248):    actionIsCmd = false
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3249):    RetryPeriod = 20
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3250):    gRC         = enabled
  06/07/2013 12:50:49.138 [014304] [5508] : schedobj.cpp
  (3266): success = true
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager client 5.5, 6.1. 6.2, 6.3 and 6.4 on
  Windows platform
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  zz61 zz62 zz63 zz64 TSM client systemstate returncode
  

Local fix

• Check the dsmerror.log for any systemstate backup errors
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Version 5.3.2 - 6.4.1 backup-archive clients *
  *                 running on Microsoft Windows.                *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.3.2 and 6.4.2. Note that this    *
  *                 is subject to change at the discretion of    *
  *                 IBM.                                         *
  ****************************************************************
  *
  

Problem conclusion

• The problem described in this APAR has been fixed so that it no
  longer occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63W PSY

     UP

• R64W PSY

     UP