Question & Answer
Question
What information is required by IBM Support to open a ticket for Integration Gateways?
This document is for:
Helpdesk Gateways - for example, TSRM, Remedy, ServiceCenter, AmDocs, Siebel
Database Gateways - for example, JDBC, JDBC2
Other Gateways - for example, Flat File Writer, Socket, SNMP Writer, Tivoli EIF, XML
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"ARM Category":[{"code":"a8m500000008ZxzAAE","label":"Gateways"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.1.0"}]
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Modified date:
09 May 2025
UID
swg21651896