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Cloned IBM InfoSphere Guardium v9 appliance unreachable from network

Troubleshooting


Problem

You cloned a v9 Guardium appliance and performed required configuration steps as explained in Technote "How to clone an IBM InfoSphere Guardium Virtual Machine" however the appliance is not reachable on the network.

Symptom

show network interface inventory command lists 2 different MACs for eth0, one MAC belongs to the original collector it was cloned from and the second MAC belongs to cloned collector. Example:

      show net int inv
      Current network card configuration:
      Device | Mac Address | Member of
      --------------------------------------------
      eth0 | 00:50:55:ad:23:e5 |
      eth0 | 00:50:55:ad:1b:f4 |

Additionally, one or more of the following symptoms may occur:

- Appliance can not be reached on the network

- Appliance can not connect to other Guardium appliances

- Registration to a Central Manager unit fails with below "Unable to connect to Remote Manager" error:


[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF016","label":"Linux"}],"Version":"9.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21651326

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