IBM Support

Collect troubleshooting data for BPM document store or ECM problems in IBM Business Automation Workflow (BAW) or CP4BA

Troubleshooting


Problem

You have a BPM document store or Enterprise Content Management (ECM) problem with the IBM Business Automation Workflow (BAW) or Cloud Pak for Business Automation (CP4BA) products. For example, you might be experiencing a problem when dealing with document upload or ECM connectivity issues. You would like to know what information you must collect (MustGather) so that the IBM Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time. This document describes the process for collecting data for problems with the document store in IBM BAW. 

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m50000000CcddAAC","label":"Content Management Integration-\u003EExternal ECM"},{"code":"a8m50000000CcdJAAS","label":"Content Management Integration-\u003EInternal Document Store"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p0000000reNAAQ","label":"Design-\u003EBAW App Development-\u003EDocument Store"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
21 March 2025

UID

swg21640607