IBM Support

Frequent logging out of Sterling application User

Question & Answer


Question

Why are users being logged out?

Cause

Adjust session time-out in web.xml

Answer

Use web.xml to override the session timeout of the application. So
if all the users should have a timeout of 120 minutes,
Sample web.xml.
.
<session-config>
<session-timeout>120</session-timeout>
</session-config>
.
You also need to specify the following parameters to tell the application that it
should use the value to override the default behavior:
.
<context-param>
<param-name>scui-suppress-user-level-sessiontimeout-override</param-na
me>
<param-value>y</param-value>
</context-param>

[{"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Maintenance","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.2.1;9.2","Edition":"All Editions","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21639027