IC75217: HSM FOR WINDOWS UPGRADE TO 5.5.3.1 MIGHT FAIL

APAR status

• Closed as program error.

Error description

• HSM for Windows Upgrade Installation to 5.5.3.1 might fail to
  replace HSM Monitor Service
  
  Problem Description:
  When the HSM for Windows client is upgraded from the 5.5.3.0
  version to the 5.5.3.1 version, it does not install the updated
  HSM Monitor service. No errors are reported during upgrade.
  After the required reboot of the system the HSM Monitor service
  does not start.
  
  Affected Products:
  Tivoli Storage Manager HSM for Windows versions 5.5.3.1, when
  upgrading from version 5.5.3.0.
  
  Customer/L2 diagnostics:
  After upgrade the date of last modification of the HSM Monitor
  service is July 21st 2010. The file version shown in the
  explorer (via right click > Properties > Version) is 5.5.3.0.
  
  The Service Control Manager reports error events 7000 and 7009
  for the HSM Monitor service in the Windows event log with the
  following descriptions:
  Event ID: 7000
  The IBM TSM HSM Monitor Service service failed to start due to
  the following error:
  The service did not respond to the start or control request in a
  timely fashion.
  Event ID: 7009
  Timeout (30000 milliseconds) waiting for the IBM TSM HSM Monitor
  Service service to connect.
  
  No new entries or errors are written to the hsmmonitor.log or
  hsmmonitor-admin.log file.
  
  Additional Keywords: HSM for Windows, Upgrade, Install
  
  Initial Impact: HSM Monitor Service cannot be started.
  

Local fix

• Download and use the package for upgrade that has published on
  03/24/2011.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: TSM HSM for Windows Client Versions          *
  *                 5.5.3.1                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Upgrade from 5.5.3.0 to 5.5.3.1 fails                        *
  * For detailed description see ERROR DESCRIPTION               *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level. This problem is fixed in *
  *                 refreshed interim fix 5.5.3.1 available on   *
  *                 03/24/2011.                                  *
  ****************************************************************
  

Problem conclusion

• The problem has been resolved.
  Install the refreshed interim fixes 5.5.3.1. This interim fix
  has been refreshed on 03/24/2011.
  For details where to find the install packages see
  http://www.ibm.com/support/docview.wss?uid=swg24026827
  | MDVREGR 5.5.3.1-TIV-TSMHSM-Win.zip |
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• setup
  

Fix information

• Fixed component name

  TSM HSM FOR WIN

• Fixed component ID

  5698ICNCL

Applicable component levels

• R550 PSY

     UP