Troubleshooting
Problem
After upgrading SCC to 5.3.0.3 version on RedHat Linux 64bit, and trying to update the User's password in Server Properties of Connect Direct node defined in SCC, the "Update" button has failed and said: "CCTR020E Server Service Update failed."
After entering valid password with GUI, and after clicking update, in such case, the Engine log file says:
com.sterlingcommerce.scc.common.SCCException: CCTR020E Server Service Update failed
and the user password is displayed in plain text in the engine log
The failure was caused by an empty
[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.4;5.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 December 2019
UID
swg21637787