IC73760: SRA PROBE FAILS TO IDENTIFY STORAGE MANAGED BY COMPAQ SMARTARRAY CCISS CONTROLLER.

4.2.1 Interim Fix 1 (November 2011) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• DETAILS:
  -The issue with Compaq SmartArray CCISS controller / disks was
  due to incorrect port from DA to SRA.
  -When probe tried to open the /proc/driver/cpqarray directory
  (for IDA driver and its disks) and failed (does not exist),
  instead, it should check for /proc/driver/cciss directory (for
  CCISS driver and its disks) instead of return / exit in
  findCompaqArrays().
  - Example of SRA Probe Results:
  11/17/10   15:37:01 STA0113I Probe started
  11/17/10   15:37:12 STA0395I HBAInfo Started
  11/17/10   15:37:12 STA0397I Number of HBA adapters found for
  this host: 0
  11/17/10   15:37:12 STA0396I HBAInfo Completed
  11/17/10   15:37:13 AGT0429I Process FabricDiscovery invoked
  with command line arguments
  /opt/IBM/TPC/agent/bin/FabricDiscovery -serverName
  <tpc_server.com> -logname
  /opt/IBM/TPC/agent/log/<tpc_server.com>/probe_000001.log -debug
  MAX
  11/17/10   15:37:13 AGT0431E HBA API call HBA_LoadLibrary failed
  with return code 1
  11/17/10   15:37:13 AGT0415I Unable to load HBA library, rc: 1
  11/17/10   15:37:13 AGT0430I Process FabricDiscovery exiting
  with return code 1
  11/17/10   15:37:13 STA0101W Filesystem /, of type reiserfs,
  mounted on unsupported device
                           /dev/cciss/c0d0p2
  11/17/10   15:37:13 STA0101W Filesystem /boot, of type ext2,
  mounted on unsupported device
                           /dev/cciss/c0d0p1
  11/17/10   15:37:13 STA0101W Filesystem /ISD, of type reiserfs,
  mounted on unsupported device
                           /dev/cciss/c0d0p3
  11/17/10   15:37:13 STA0101W Filesystem /var/opt/novell/nclmnt,
  of type novfs, mounted on unsupported device
                           novfs
  11/17/10   15:37:13 STA0115W Cannot connect to mountd to list
  exports:
                           RPC: Program not registered
  11/17/10   15:37:13 STA0110I Probe completed with warnings
  ________________________________________________________________
  ______
  DB2 Version used for Server: NA
  The defect is against component: 5608TC300
  Server/Manager build/release (TPC): 4.2.0.151
  Agent build/release (TPC):
  Server/Manager (OS):  Windows 2003
  Agent (OS):   SLES 10
  ________________________________________________________________
  ______
  Problem as described by customer:  Unable to query storage on
  SRA.
  
  Initial customer impact (low/med/high):  med
  

Local fix

• Local Fix: TBD
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC 4.2.1 and earlier users with Storage     *
  *                 Resource Agents and Compaq SmartArray.       *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• A change to the Storage Resource Agent was made to correct
  this issue.  The fix for this APAR is targeted for the
  following maintenance packages:
  
  | fix pack | 4.1.1-TIV-TPC-FP0007 - target to be determined
  | fix pack | 4.2.1-TIV-TPC-FP0003 - target June 2011
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DATA

• Fixed component ID

  5608TC300

Applicable component levels

• R41A PSY

     UP

• R41H PSY

     UP

• R41L PSY

     UP

• R41S PSY

     UP

• R41W PSY

     UP

• R42A PSY

     UP

• R42H PSY

     UP

• R42L PSY

     UP

• R42S PSY

     UP

• R42W PSY

     UP