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IBM WebSphere DataPower SOA Appliance secure restore operation fails with decryption failure

Troubleshooting


Problem

An IBM WebSphere DataPower SOA Appliance fails to complete the secure restore operation due to one or more of the backup files not matching what was previously backed up.

Symptom

When this issue is encountered, the following message is received:

    Secure restore failed - An decryption failure occurred.

When the decryption failure occurs, entries similar to the following are found in the system logs (default-log):

    20140606T192556Z [mgmt][info] secure-restore(FBR): tid(4783): Restoring raid-volume.tgz from backup directory local:///Backup

    20140606T192556Z [mgmt][error] secure-restore(FBR): tid(4783): A symmetric crypto operation failed during secure-backup request: *Invalid ciphertext for algorithm 'http://www.w3.org/2001/04/xmlenc#tripledes-cbc' * (6324).

    20140606T192556Z [cli][error] : tid(48999): Secure restore failed - An decryption failure occurred.

In the logging above, the log entry before the error entries indicates the file being processed when the error occurs. In this case, the issue is with decrypting the raid-volume.tgz file.

[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.0.2;4.0.1;5.0.0;6.0.0;6.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
15 June 2018

UID

swg21635986

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