Troubleshooting
Problem
Connect:Direct UNIX and Connect:Direct Windows server reporting CCTR034E Server Down in Control Center alerts.
Symptom
Sterling Control Center engine log shows a sequence of error message for the Connect Direct Server;
CNCD058E Error getting data from server
CNCD049E Server Task error
CNCD024E Error getting stats from server
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSJC3O","label":"IBM Sterling Control Center Monitor"},"ARM Category":[{"code":"a8m0z000000cwVyAAI","label":"ENGINE"}],"ARM Case Number":"TS014889551","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
04 December 2023
UID
swg21634759