This document will assist you in collecting the data necessary to diagnose and resolve server rename issues you may be experiencing when using IBM Rational Collaborative Lifecycle Management (CLM) products (Rational Team Concert, Rational Quality Manager and Rational Requirements Composer).
This MustGather will assist you in collecting the data necessary to help you diagnose and resolve the issue. If you are unable to determine the root cause using the information collected, you should open a PMR with IBM Support for further investigation providing the data collected.
Resolving The Problem
You can use the IBM Support Assistant Lite (ISA Lite) Data Collector tool to quickly collect diagnostic files, such as log files, configuration files or to run traces. This tool is bundled with RTC 4.x and above. ISA Lite collects information about your Jazz Team Server environment and stores the information in a .zip archive file. If you have a need to open a service request with IBM Support for further assistance, you can send the archive file with the data collection so that they can help diagnose and fix problems.
The information below should be gathered in addition to the normal information and log gathering done by ISA Lite.
- Refer to the IBM Rational Collaborative Lifecycle Management Information Center under the topic of Recovering from common problems for a list of information to collect when reporting server rename issues.
- Reviewing a history of server renames
- Responding to server rename status errors
- Recovering from importURLMappings errors
- Recovering from generateURLMappings errors
The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Rational Team Concert;Rational Quality Manager
29 September 2018