Failure to create a project due to missing resource groups

Diagnosing The Problem

The failure message in SystemOut.log is
[maximo-ESCALATION.ESCPMRDPWEB20ESC2][ERROR][SR 105362] class com.ibm.ism.pmzhb.util.PmzhbUtilityHelper handleTopLevelSRFail EXCEPTION psdi.util.MXApplicationException: BMXAA4350E - The workflow process PMSC_SR1 cannot be started in the background.
BMXAA4350E - The workflow process PMRDPRUCRT cannot be started in the background.
BMXAA0044E - Application action PMRDPBCCPR could not run.

Indicating issues right before the above failure message
• class com.ibm.ism.pmzhb.api.mbo.TsamApiServiceImpl getApplicableResourceGroupsForRequirementType NOTE number of resource groups=0
• class com.ibm.ism.pmzhb.api.mbo.TsamApiServiceImpl getApplicableResourceGroupsForRequirementType EXIT resource group names=[]
• class com.ibm.ism.pmzhb.api.mbo.TsamApiService getApplicableResourceGroupsForRequirementType EXIT applicable resource groups=[]

→ So the root cause is there is no Resource Group associated in the Resource Allocation Template for the Service Definition
→ This is based on: the data model is corrupt and the association to the Resource Group got lost (possibly caused by deletion processes or forceCleanup)

Turn On Additional Logs :
Use Standard procedure followed by L3, to turn on the following logs:

1.PMZHB logger
2. BlueCloud Logger
3. Integration TPAE logger

Logs to collect: SystemOut.log, trace.log, SystemErr.log

Logs to focus on:
Look for logs prior to the Error
----BMXAA0044E - Application action PMRDPBCCPR could not run.
Specifically the following:
1. 'number of service topology node templates=
2. topology node template id=
3. Topology Node Template with id=
This shows the ID of the topology node that is in question and is a critical key to look into the database to navigate to other tables. Pls make a NOTE of this ID.
4. number of resource requirement nodes=

5. resource requirement node id=
6. Resource requirement with name=
7. number of resource groups=
8. resource group rar relation resource group name='

In the problem situation:
#7 was showing a count of '0'
#8, did not show any group names

One quick way to grab this data from the logs is to execute the egrep command, to look for multiple 'strings' in the logs:

egrep -i 'number of service topology node templates=| topology node template id=| Topology Node Template with id=| number of resource requirement nodes=| resource requirement node id=| Resource requirement with name=| number of resource groups=| resource group rar relation resource group name=' trace.log SystemOut.log SystemErr.log

How to verify in Maximo UI if the Resource Group is available
• logon to Maximo UI
• goto the used Service Definition
• open Service Topology tab
• navigate down to the Service Topology Node of the Virtual Server Node




• goto the Resource Allocation Template tab
• open the Reservation Record
• verify that there is a Resource Group section as shown in attached ResourceGroup_inResourceAllocation_forVirtualServer.jpg