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Image Services: Windows 2008 R2: SDS workers abort after applying latest Fix Pack

Troubleshooting


Problem

After FileNet Image Services 4.1.2 FP16, 4.2.0 FP5, or FP6 is applyed on a server running Windows 2008 R2, the SDS_worker processes core when the Image Services software is restarted. This problem has been reported only on Windows 2008 R2 servers running the Windows Standard Edition. The problem occurs only if Centera has been configured as the Integral SDS device.

Symptom

The SDS_worker processes do not start because, as of FileNet Image Services 4.1.2 FP16 and 4.2.0 FP5, the EMC SDK 3.3 libraries are installed.  The EMC SDK 3.3 libraries are missing a software dependancy with the Windows 2008 R2 Standard Edition.

The entries in the Image Services error log are:

2013/01/30 13:35:10.802 238,0,20 <fnsw> SDS_worker 2 2  (13440.13556.134 0x3480.34f4) ... [SERIOUS]
lod_load_library failed lib=SDSw_centera errno=14001 err_message=d:\fnsw\lib\shobj\SDSw_centera.DLL

2013/01/30 13:35:10.818 238,0,1 <fnsw> SDS_worker 2 2  (13440.13556.134 0x3480.34f4) ... [INFO]
SDS_disable: SDS 2 from 'SYSTEM ENABLED' (0x0) to 'SYSTEM DISCONNECTED' (0x1)

2013/01/30 13:35:10.818 238,0,20 <fnsw> SDS_worker 2 2  (13440.13556.134 0x3480.34f4) ... [CRITICAL]
fnc_abort: The program encountered an irrecoverable error and aborted.

[{"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Image Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.2;4.1.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
30 April 2025

UID

swg21633676

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