Troubleshooting
Problem
When you deploy a snapshot for IBM Business Process Manager, it fails to install. When you check the SystemOut.log file for the target Process Server, you see the following error: com.ibm.bpm.pal.PALException: Branch with ID Branch.f976ded0-3eb5-486f-a530-645a90b5337c not found.
Symptom
The two main factors for this issue are:
- This issue generally does not occur on the first installation attempt after you restart the server.
- In the error stack, during the installation process, you can see text that is similar to the following messages:
CWLLG2229E: An exception occurred in an EJB call. Error: Branch with ID Branch.1c965df4-3789-4712-aa1d-0194421e6b07 not found.
com.ibm.bpm.pal.PALException: Branch with ID Branch.1c965df4-3789-4712-aa1d-0194421e6b07 not found.
at com.ibm.bpm.pal.Container.<init>(Container.java:63)
at com.lombardisoftware.core.deployment.InstallmentStateMachine$5.call(InstallmentStateMachine.java:380)
at com.lombardisoftware.core.deployment.InstallmentStateMachine$5.call(InstallmentStateMachine.java:330)
at com.lombardisoftware.server.ejb.persistence.versioning.BranchManager$5.call(BranchManager.java:582)
...
at com.lombardisoftware.server.ejb.persistence.versioning.BranchManager.mutateInSingleTransaction(BranchManager.java:577)
at com.lombardisoftware.core.deployment.InstallmentStateMachine.installPackage(InstallmentStateMachine.java:330)
[{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Deployment","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF002","label":"AIX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Deployment","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Deployment","Platform":[{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21632938