Troubleshooting
Problem
No SFG files are getting routed to the Consumer. And noticed that all BPs fail with a status HALTED on a 2 node cluster.
Symptom
The SFG routing was failing due to BP MailboxEvaluateAllAutomaticRulesSubMin
received the errors, Step 1 System_Service , Advance status
is 'General Engine Error'. The Status Report specified "caught error
putting wfc into Queue:null Error from Listner". Also the SI System log contained this same wfc error.
In addition, we had the customer run a canned test BP named Validation_Sample_BPML and it failed with the same errors, it turned out all BPs failed with the same error.
[{"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"}],"Version":"2.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 May 2020
UID
swg21632209