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IO20397: USERS ARE RECEIVING AN ERROR WHEN TRYING TO DOWNLOAD A PDF DOCUMENT

Fixes are available

Download IBM Content Navigator Version 2.0.2 Fix Pack 5
Download IBM Content Navigator Version 2.0.3

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APAR status

  • Closed as program error.

Error description

  • Users are receiving an error when trying to download a pdf
document as
"download as pdf" from the Action button

Error :
com.ibm.ecm.beans.viewer.DocServicesSessionBean.convertDocument(
)
java.util.NoSuchElementException
at java.util.StringTokenizer.nextToken(Unknown Source)
at com.ibm.ecm.util.Util.getParameterMap(Util.java:262)
at
com.ibm.ecm.beans.viewer.DocServicesSessionBean.getSynchObject
(DocServicesSessionBean.java:1375)
at com.ibm.ecm.beans.viewer.DocServicesSessionBean.loadDocument
(DocServicesSessionBean.java:1160)
at
com.ibm.ecm.beans.viewer.DocServicesSessionBean.convertDocument
(DocServicesSessionBean.java:835)
at com.ibm.ecm.struts.actions.viewer.ConvertDocumentAction.
executeBaseAction(ConvertDocumentAction.java:152)
at
com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:18
1)
at
org.apache.struts.action.RequestProcessor.processActionPerform
(RequestProcessor.java:484)
at
org.apache.struts.action.RequestProcessor.process(RequestProcess
or.
java:274)
at
org.apache.struts.action.ActionServlet.process(ActionServlet.jav
a:
1482)
at com.ibm.ecm.struts.controller.ControllerServlet.process
(ControllerServlet.java:234)
at
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java
:
525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)

com.ibm.ecm.beans.viewer.DocServicesSessionBean.convertDocument(
)
java.util.NoSuchElementException
at java.util.StringTokenizer.nextToken(Unknown Source)
at com.ibm.ecm.util.Util.getParameterMap(Util.java:262)
at
com.ibm.ecm.beans.viewer.DocServicesSessionBean.getSynchObject
(DocServicesSessionBean.java:1375)
at com.ibm.ecm.beans.viewer.DocServicesSessionBean.loadDocument
(DocServicesSessionBean.java:1160)
at
com.ibm.ecm.beans.viewer.DocServicesSessionBean.convertDocument
(DocServicesSessionBean.java:835)
at com.ibm.ecm.struts.actions.viewer.ConvertDocumentAction.
executeBaseAction(ConvertDocumentAction.java:152)
at
com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:18
1)
at
org.apache.struts.action.RequestProcessor.processActionPerform
(RequestProcessor.java:484)
at
org.apache.struts.action.RequestProcessor.process(RequestProcess
or.
java:274)
at
org.apache.struts.action.ActionServlet.process(ActionServlet.jav
a:
1482)
at com.ibm.ecm.struts.controller.ControllerServlet.process
(ControllerServlet.java:234)
at
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java
:
525)

Local fix

  • Under investigation

Problem summary

  • fixed

Problem conclusion

  • fixed

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IO20397
    • 

  • Reported component name
    CONTENT NAVIGAT
    • 

  • Reported component ID
    ISCONTNAV
    • 

  • Reported release
    202
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2014-01-14
    • 

  • Closed date
    2014-04-28
    • 

  • Last modified date
    2014-04-28
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    CONTENT NAVIGAT
    • 

  • Fixed component ID
    ISCONTNAV
    • 



Applicable component levels


    

  • R202  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSEUEX","label":"IBM Content Navigator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.0.2","Edition":"","Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            28 April 2014
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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