IBM Support

MustGather: OSGi applications running in WebSphere Application Server

Troubleshooting


Problem

Collecting data for problems with OSGi applications running in the IBM WebSphere Application Server . Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.

Resolving The Problem

1. Backup and clear all Application Server logs.

The log files are located in the following directory:
install_root/profiles/profile_name/logs/server_name

Note: If you have configured to write Application Server log files into a different location, then clear that location accordingly.

2. Enable and collect Application Server traces with the following trace string:
Aries.*=all:org.apache.aries.*=all

For more details, see How to setup a Trace.

3. Run the collector toll against the problem profile.

Gathering information with the collector tool - V7.0

Gathering information with the collector tool - V8.0

Gathering information with the collector tool - V8.5

Gathering information with the collector tool - V9.0


4. Send the collector output to IBM: Exchanging information with IBM support

[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Servlet Engine\/Web Container","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.0;8.5;8.0;7.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SS7JFU","label":"WebSphere Application Server - Express"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21619385