IO19973: INVALID TRACKER QUEUE NAME BEING USED, CAUSING ICN TO ERROR WHEN VIEWING TRACKER INBASKET

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APAR status

• Closed as program error.

Error description

• Firebug logging output:
  
  13:09:27.678 CIWEB ENTRY:
  ecm.widget.dialog.StepProcessorWindow.open dojo.js (line 474)
  13:09:27.679 CIWEB INFO :
  ecm.widget.dialog.StepProcessorWindow._getTitle --- title =
  step_12D7C9B1FB3002408B0DD29640B93216 dojo.js (line 474)
  13:09:27.682 CIWEB ENTRY:
  ecm.model.WorkItem.retrieveProcessorInformation dojo.js (line
  474) 13:09:27.684 CIWEB INFO :
  ecm.model.WorkItem.retrieveProcessorInformation --- queue_name
  = Tracker(0), wob_num = 12D7C9B1FB3002408B0DD29640B93216
  
  The tracker queue name is "Tracker(0)" and ICN is expecting
  "Tracker"
  

Local fix

• open up Process Config Console, navigate to Tracker queue ->
  Properties
  
  Open  "In-baskets" tab,  on the lower tab select "Define
  Content" tab, de-select the "Show work for all users" check box.
  
  This will allow the logged in user to see their tracker items
  in the Tracker queue, it will not display items from all users.
  

Problem summary

• fixed
  

Problem conclusion

• fixed
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CONTENT NAVIGAT

• Fixed component ID

  ISCONTNAV

Applicable component levels

• R202 PSY

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