APAR status
Closed as program error.
Error description
In some configurations, Document Manager integration with MS Outlook can cause Outlook to crash. In Document Manager, if MS Outlook configuration's "Save Option - Save Mode" is set to "Both items as a compound document", then, if a user adds an email that contains an attachment (or embedded image) into Document Manager, after clicking on the Document Added confirmation dialog for the last attachment, MS Outlook, in certain circumstances, reports that it has stopped working and presents a "Restart the program" dialog box. Note: In Document Manager, if MS Outlook configuration's save mode is set to "Item Only" or "Both as individual items", MS Outlook does not crash.
Local fix
In Document Manager, if MS Outlook configuration's save mode is set to "Item Only" or "Both as individual items", MS Outlook does not crash.
Problem summary
Outlook crashed, when users added an email that contains an attachment (or embedded image) from Outlook, which is integrated with IBM Document Manager desktop to perform Property Exchange in Windows 7.
Problem conclusion
The fix is available in IBM Document Manager v8.5 Fix Pack 3.
Temporary fix
Comments
APAR Information
APAR number
IO17691
Reported component name
DOCUMENT MGR
Reported component ID
5724H9000
Reported release
850
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-12-05
Closed date
2013-06-08
Last modified date
2013-06-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
DOCUMENT MGR
Fixed component ID
5724H9000
Applicable component levels
R850 PSY
UP
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Document Information
Modified date:
08 June 2013