IBM Support

Intermittent login error: CAM_UnprotectData failed or invalid credentials provided CM-REQ-4159 , CM-CAM-4005

Troubleshooting


Problem

When logging into Cognos Connection, users are occasinally presented with error messages. The Second time the user logs in, no error message appears and they are allowed entry to Cognos Connection.

Symptom

Error message:

The function 'CAM_UnprotectData' failed.
With the following details: <errorDetail><errorCode>-
13</errorCode><errorMessage>&lt;Message Name="CCryptoMessage" File="
CAM_Crypto" Severity="Error" Nesting="0" &gt;&lt;MessageComponents ID="
0x957eaba4" &gt;&lt;/MessageComponents&gt;&lt;/Message&gt;
</errorMessage><errorStack><errorCode>-13</errorCode><errorMessage>&lt;
Message Name="CCryptoMessage" File="CAM_Crypto" Severity="Error"
Nesting="0" &gt;&lt;MessageComponents ID="0x9573f753" &gt;&lt;
/MessageComponents&gt;&lt;/Message&gt;
</errorMessage></errorStack></errorDetail>

Error message in Logs:
CM-REQ-4159 Content
Manager returned an error in the response header. The error
"cmAuthenticateFailed CM-CAM-4005 Unable to authenticate and
CAM-error-code-string 'camAuthUnrecoverable') (CAM-msg-string 'The
provided credentials are invalid.') (CAM-msg-string 'Logon failure:
unknown user name or bad password.')

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg21618456

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