Attempts to view reports on the dashboard results in CRRDV0015E error with IBM Collaborative Lifecycle Management (CLM) products: IBM Rational Team Concert (RTC), IBM Rational Quality Manager (RQM) and IBM Rational Requirements Composer (RRC).
Viewing reports in the project dashboard return the following error for each report.
The following stack trace may be seen in the application log (jazz.log, ccm.log, qm.log or rm.log) for RTC, RQM or RRC:
- null ( 1 time(s) )
detail : org.eclipse.birt.report.engine.api.EngineException
Caused by: org.eclipse.birt.chart.exception.ChartException
Caused by: java.lang.NullPointerException
This issue is a defect with JIT compiler included with IBM WebSphere Application Server (WAS) 184.108.40.206 as well as 220.127.116.11
Note this issue can also be seen with earlier versions such as version 18.104.22.168 if all recommended JIT fixes are loaded.
APAR IV31201 has been opened to track this issue.
Note WebSphere Application Server 8.5 is not currently supported for use with RTC.
See the Application Servers section of the System Requirements for CLM 2012 documentation.
WebSphere Application Server 22.214.171.124, 8.5, 8.5.1 and Rational Team Concert 4.x and above
Resolving The Problem
This issue has been resolved in WebSphere Application Server fix packs 126.96.36.199 and 188.8.131.52
If neither of these options are available to you then you will need to open a PMR with WebSphere Support to request a fix for your specific JDK level.
|Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.|
Refer to technote 1319600 for details and links.
Rational Team Concert;Rational Quality Manager
16 June 2018