IO06827: Various problems with DM integration and Microsoft Word when the DOC does not use Normal.DOT

APAR status

• Closed as program error.

Error description

• DM buttons sometimes do not appear in Word (related to PMR
  06870
  999 806).
  After opening word with a document containing macros and then
  closing
  the document the DM buttons disappear. When opening a new
  document
  after this there is no question to start DM and no DM buttons
  appear.
  This has been demonstrated to Patrick Dias in a sametime meeting
  2006-
  11-10.
  Steps to reproduce issue, all are done with DM already open and
  a user
  logged inn, all other programs (including Word) are closed. Most
  of the
  issues are recreated with the document testDato.doc. The issues
  are
  however not solely related to this document.
  1a) Start->Run, <path>\testDato.doc
  1b) Answer disable macros, and Yes to start DM - Buttons now
  show up
  1c) File-Close, press leave local, and no to save the template
  1d) Start->Run, <path>\testDato.doc
  1e) disable macros this time as well
  1f) Now there is no question to start DM, and no buttons appear
  
  Part II
  Word asks if users want to save the template when closing a
  document that is based on a template.
  It seems from http://support.microsoft.com/kb/291352 that this
  is
  because of the addin misbehaving.
  Steps to reproduce the issue. Done with DM already open and a
  user
  logged inn, all other programs (including Word) are closed. Done
  using
  the attached document testDato.doc and template TINE Brevmal
  bokmaal.
  dot. The issues are however not solely related to these
  documents.
  3a) Start->Run, <path>\testDato.doc
  3b) Answer disable macros, and Yes to start DM
  3c) File-Close, press leave local
  3d) The user is now asked to save the template. This does not
  happend
  if you answer No to integrate with DM
  
  
  Part III
  The question "Would you like Word to use DM?" is not consistent.
  This is asked if execute a document or template, but not if you
  start
  winword.exe directly. (this is related to PMR 15056 999 806)
  There is also issues with this question often not appearing when
  the
  document is opened, but first appearing when the document is
  closed.
  This causes the DM buttons to not be available when needed.
  4a) Start->Run, Winword.exe
  4b) The question is not asked, but buttons still show up in Word
  4c) Close Word
  4d) Start->Run, <path>\testDato.doc
  4e) Now the question comes up
  

Local fix

Problem summary

• Several problems existed with DB2 Document Manager and
  Microsoft Word integration:
  
   - If a user started the DB2 Document Manager Desktop and logged
     into a library before the user started Microsoft Word,
     integration between the two applications was not
     automatically enabled, as it should have been. When this
     happened, DB2 Document Manager commands were not visible in
     Microsoft Word.
  
   - When a user closed a document that was created from a
     template, the user was prompted to save the document changes
     to the template. Also, after the document and the associated
     template were closed, the DB2 Document Manager toolbars that
     were  associated with the template were removed.
  
   - When a user double-clicked a Microsoft Word document or a
     template, the user was not prompted to use DB2 Document
     Manager with Microsoft Word and integration between the two
     applications was not automatically enabled, as it should
     have been. When this happened, DB2 Document Manager commands
     were not visible in Microsoft Word.
  

Problem conclusion

• The fix is available in DB2 Document Manager v8.3 Fix Pack 7
  and v8.4.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DOCMGR DESKTOP

• Fixed component ID

  5724H9000

Applicable component levels

• R830 PSY

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