Troubleshooting
Problem
After a local IBM Rational Directory Server user account password expired, it was reset using Rational Directory Administrator (RDA), and the operation appeared to succeed. However, the user cannot log into DOORS because the password is still expired.
Symptom
The user having this problem will get the following error when trying to log into IBM Rational DOORS:
The password for user '<USER_NAME>' has expired, and cannot be changed --- Please contact your database manager.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations: IBM","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF010","label":"HP-UX"}],"Version":"9.4.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS4AKG","label":"Rational Directory Server"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Configuration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.0.2","Edition":"All Editions","Line of Business":{"code":"LOB15","label":"Integration"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21616167