IJ17867: THE ASSET ACTION TO REPORT DOWNTIME IS CALCULATING INCORRECT HOURS WHEN MULTIPLE SHIFTS WITH GAPS ARE USED

APAR status

• Closed as program error.

Error description

• The Report Downtime of an asset is calculating the hours
  incorrectly.  This appears to be correct with 3 shifts and no
  gaps in time, however with more than 4 shifts and gaps in the
  24 hour shift spaning to the next day it is calculating
  insufficient time.
  
  STEPS TO REPRODUCE
  1) Navigate to Administration -> Calendars
  2) Calendar tab
  - Calendar = COMPANY2
  - Organisation = EAGLENA
  - Start date = 01/01/18
  - End date = 01/01/20
  3) Navigate to Work Periods tab
  - Under More Actions, select Define/Apply Shifts
  - There needs to be 4 Shifts in the list: "Day; Evening;
  Morning; Night"
  - Select Define Pattern, with the following data for each shift
  accordingly:
  
  DAY Shift 12am - 6am Starts SUNDAY for 7 day Pattern
  EVENING Shift 2pm - 9pm Starts SUNDAY for 7 day Pattern
  MORNING Shift 7am - 1pm Starts SUNDAY for 7 day Pattern
  NIGHT Shift 10pm -23:30 pm Starts SUNDAY for 7 day Pattern
  
  - Tick all shifts
  
  - Select Apply shifts; should receive the following system
  message: BMXAA0239I - The selected shifts were applied to the
  calendar.
  4) On Work Periods Tab, enter todays date under work date
  - This should retrieve 4 entries (Day; Evening; Morning; Night)
  5) Navigate to Assets
  - Select new Asset
  - Name asset ASS001 - Description COMPANY2
  - SEARCH FOR CALENDAR, SELECT COMPANY2
  6) Under "More Actions", select  Report Downtime
  - Check the box for Report Downtime
  - Start date = Todays date and 3pm
  - End date = Tomorrows date and 5am
  
  RESULT
  Downtime hours appears to be 6:00 hours
  
  EXPECTED RESULTS
  The Reported Downtime is showing as 6 hours,  however it should
  calculate 6+1.5+5=12.5 hours
  
  REPORTED IN VERSION
  IBM Maximo Asset Management 7.6.1.1
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo user who use the Asset's Report Down Time dialog      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In the Asset's Report Down Time dialog, the hours are not    *
  * calculated correctly per the Asset's calendar which contains *
  * multiple shifts                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• This is fixed in code.
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.2 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• maximo
  

Fix information

• Fixed component name

  ASSETS

• Fixed component ID

  5724R46AS

Applicable component levels