IJ16298: IF YOU TYPE AN UNIQUE VALUE IN THE AFFECTED PERSON FIELD, AN EMPTY SELECT VALUE DIALOG WILL BE SHOWN

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  PROBLEM:
  If you type an unique value in the Affected person field, an
  empty Select value dialog will be shown. If you type the same
  unique value in the field, Reported by, the fields, Reported by,
  Name and e-mail will be filled out with the data of the person.
  
  PERFORMANCE ISSUE: N/A
  
  STEPS TO REPRODUCE:
  ? Go To --> Service Desk --> Service request --> Create new
  record (or open an existing one)
  ? Enter MAXADMIN in "Reported by" field and tab out
                     --> Affected person and Affected person name
  - get automatically updated
  ? Delete the "NAME" field (SR.AFFECTEDUSERNAME) and type MAX in
  the affected Person field --> Tab out
   Error message: System Message
   BMXAA3097E - The person does not exist or is not active.
  
  CURRENT ERRONEOUS RESULT:
  Goto--->SR application
  
  If the Name field is not empty and you type something partially
  in the ?Affected Person? field, then the select value dialog is
  working.
  If you delete the value in the Name field and type the same
  partial value in the ?Affected Person? field, the you will get
  an empty ?select value? dialog window.
  If you select the magnifying glass and open the select value
  dialog, then all available Person data will be displayed.
  
  EXPECTED RESULT: With Name field empty if you type the partial
  value in the ?Affected Person? field it should provide a filter
  dialog.
  
  ADDITIONAL INFO: mxe.webclient.async must be set to 0 in order
  to reproduce issue as customer reports. Also, even after you do
  a Live Refresh you must log out and back in for that property to
  take affect.
  
  ENVIRONMENT:
  System information:
  
  Anw.-Server: IBM WebSphere Application Server 8.5.5.14
  Serverbetriebssystem: AIX 7.1
  Serverdatenbank: DB2/AIX64 10.5 (SQL1005A)
  
  Version
  ---------
  Rational Team Concert and Rational ClearQuest Integration for
  IBM Control Desk 7.6.0.3257 Build BUILD DB Build V7511-00
  Survey Management for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7511-01
  Service Desk Classification Content for IBM Control Desk
  7.6.0.3257 Build 201709140546 DB Build V7511-00
  Quick Configuration for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7511-00
  Screen Capturer for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7530-00
  Asset Management for IBM Control Desk 7.6.0.3257 Build
  201709140607 DB Build V7603-01
  Instant Messaging Integration for IBM Control Desk 7.6.0.3257
  Build 201709140546 DB Build V7200-02
  Service Desk for IBM Control Desk 7.6.0.3257 Build 201709140546
  DB Build V7603-02
  Incident Management for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7603-01
  Service Catalog for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7603-01
  SLA Hold for IBM Control Desk 7.6.0.3257 Build 201709140546 DB
  Build V7530-01
  Self Service Center for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7520-01
  Tivoli's process automation engine 7.6.0.8-IFIX20180130-1210
  Build 20170512-0100 DB Build V7608-63 HFDB Build HF7608-12
  Service Portal for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7603-11
  IBM TPAE Integration Framework 7.6.0.8 Build 20170510-2330 DB
  Build V7608-43
  IBM Endpoint Manager Integration Enablement 7.6.0.3257 Build
  201709140546 DB Build V7602-02
  Service Desk Integration MEA for IBM Control Desk 7.6.0.3257
  Build 201709140546 DB Build V7530-00
  Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202
  Build 201507210000 DB Build V7511-00
  Service Desk Everyplace for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7510-03
  Release management for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7602-01
  IBM Maximo Asset Management Work Centers 7.6.0.2 Build
  20170509-0906 DB Build V7602-57
  Configuration management for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7530-02
  SmartCloud Provisioning and SmartCloud Orchestration Integration
  7.6.0.3257 Build 201709140546 DB Build V7511-04
  Service Request Management for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7601-01
  Solution for IBM Control Desk 7.6.0.3257 Build 201709140546 DB
  Build V7602-01
  User interface widgets for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7602-01
  Data Integration and Context Menu Service Configuration 7.5.0.0
  Build 20090911D2 DB Build V7117-07
  Change management for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7603-02
  Common process components for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7603-02
  IBM Endpoint Manager Integration Configuration 7.6.0.3257 Build
  201709140546 DB Build V7602-01
  Search for IBM Control Desk 7.6.0.3257 Build 201709140546 DB
  Build V7530-01
  Instant Messaging for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7530-00
  Configuration items for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7603-02
  Advanced Workflow Components for IBM Control Desk 7.6.0.3257
  Build 201709140546 DB Build V7600-01
  OSLC Support for IBM Control Desk 7.6.0.3257 Build 201709140607M
  DB Build V750-06
  TPM Integration Module for IBM Control Desk 7.6.0.0202 Build
  201507210000 DB Build V7510-01
  IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.3257
  Build 201709140607 DB Build V7603-04
  Problem Management for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7601-01
  Live Chat for IBM Control Desk 7.6.0.3257 Build 201709140546 DB
  Build V7602-01
  Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.3257 Build
  201709140546 DB Build V7511-00
  Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.0202 Build
  201507210000 DB Build V7511-00
  
  CASE: TS001322405
  
  LOCAL FIX:
  None
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Maximo for Service Providers users.                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * If you type an unique value in the Affected Person field, an *
  * empty Select Value dialog will be shown.                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix was provided to address this issue. Now, if you type an
  unique value in the Affected Person field, the Select Dialog
  will display the results accordingly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SERVICE PROVIDE

• Fixed component ID

  5724R46SV

Applicable component levels