Troubleshooting
Problem
User tries to run a 'standard report' (also known as 'system reports'). Users receive a message. The message remains, and does not disappear. Problem only affects some (not all) users. Deleting and recreating the Windows user profile (on the Citrix server) does not solve the problem for the 'bad' users.
Symptom
Please wait, loading the report...
This message does not disappear, even after waiting several minutes.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21614381