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"Microsoft Excel has stopped working" when click "Controller - Log on" when logged into TM1 in the background

Troubleshooting


Problem

User launches the TM1 Perspectives Excel add-in shortcut (e.g. from Start Menu). This causes Excel 2010 to launch. User then tries to logon to Controller via the Controller Excel add-in. User clicks "Controller - Log on". User receives error message.

Symptom


Microsoft Excel
Microsoft Excel has stopped working
Windows can check online for a solution to the problem and try to...
=> Check online for a solution and restart the program
=> Restart the program
[View problem details]

Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 14.0.6117.5003
Application Timestamp: 4f622ef8
Fault Module Name: EXCEL.EXE
Fault Module Version: 14.0.6117.5003
Fault Module Timestamp: 4f622ef8
Exception Code: c0000005
Exception Offset: 009f079e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
LCID: 1033
skulcid: 1033

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1 Perspectives","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21614186

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