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IJ15007: GET ERROR BMXAA4214E - AN UNKNOWN ERROR HAS OCCURRED WHEN ENTERING INVENTORY BALANCE

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APAR status

  • Closed as program error.

Error description

  • When entering inventory balance records users (some) were
    encountering error:
    
    BMXAA4214E - An unknown error has occurred.  Please contact your
    system administrator for assistance.  Gather logs from the
    <HOME> directory and determine where and why the error is
    thrown.
    
    Log file had this stacktrace.
    
    [3/20/19 10:57:23:996 EDT] 0d775488 SystemOut     O 20 Mar 2019
    10:57:23:996 [ERROR] [MAXIMO_UIc2] []
    java.lang.NullPointerException
    
    java.lang.NullPointerException
    
            at
    psdi.app.inventory.InvBalances.addToBinsHash(InvBalances.java:12
    33)
    
            at
    psdi.app.inventory.InvBalances.save(InvBalances.java:1115)
    
            at
    trm.app.inventory.InvBalances.save(trm.app.inventory.InvBalances
    .java:134)
    
            at psdi.mbo.MboSet.saveMbos(MboSet.java:7895)
    
            at
    trm.app.inventory.InvBalancesSet.saveMbos(trm.app.inventory.InvB
    alancesSet.java:104)
    
            at psdi.mbo.MboSet.validateTransaction(MboSet.java:7875)
    
            at
    psdi.txn.MXTransactionImpl.validateTransaction(MXTransactionImpl
    .java:375)
    
            at
    psdi.txn.MXTransactionImpl.saveTransaction(MXTransactionImpl.jav
    a:207)
    
            at
    psdi.txn.MXTransactionImpl.save(MXTransactionImpl.java:156)
    
            at psdi.mbo.MboSet.save(MboSet.java:7521)
    
            at psdi.mbo.MboSet.save(MboSet.java:7445)
    
            at
    trm.plust.app.inventory.PlusTInventorySet.save(trm.plust.app.inv
    entory.PlusTInventorySet.java:116)
    
            at
    psdi.webclient.system.beans.AppBean.save(AppBean.java:680)
    
            at
    psdi.webclient.beans.inventory.InventoryAppBean.save(InventoryAp
    pBean.java:146)
    
            at
    psdi.webclient.system.beans.AppBean.SAVE(AppBean.java:1309)
    
            at
    sun.reflect.GeneratedMethodAccessor5705.invoke(Unknown Source)
    
            at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:55)
    
    
    RESULTS:
    
    Get error when entering inventory balance.
    
    BMXAA4214E - An unknown error has occurred.  Please contact your
    system administrator for assistance.  Gather logs from the
    <HOME> directory and determine where and why the error is
    thrown.
    
    EXPECTED RESULTS:
    
    Able to enter inventory balances and save record.
    
    REPORTED IN VERSION:
    
    7.6.0.9
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of Inventory                                           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When entering inventory balance records users were           *
    * encountering error:                                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    package:
    	  Release 7.6.1.2 of Base Services
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ15007

  • Reported component name

    INVENTORY

  • Reported component ID

    5724R46IN

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-27

  • Closed date

    2019-05-31

  • Last modified date

    2019-05-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    INVENTORY

  • Fixed component ID

    5724R46IN

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSCHPMA","label":"Inventory"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":""}]

Document Information

Modified date:
31 May 2019