IJ15005: MAXIMO ANYWHERE HANGS ON LAUNCH SCREEN AFTER CHROME UPDATE 73

7.6.3.1-TIV-MAXANY-IFIX001
7.6.3.0-TIV-MAXANY-IFIX003

APAR status

• Closed as program error.

Error description

• After applying Chome update 73 on Android devices the Maximo
  Anywhere application fails to load the login screen and becomes
  stuck at the IBM Logo
  
  Steps to reproduce:
  
  1. On your device update the Chrome Browser to version
  73.0.3683.75 or higher
  
  2. Open any of the 9 Maximo Anywhere applicatios
  
  Results:
  
  The application hangs on the IBM splash screen and does not
  brign up the login
  
  Expected Results:
  
  To be able to log in to Maximo Anywhere after a Chrome update
  occurs.
  
  Environment:  Maximo Anywhere 7.6.3
  

Local fix

• Restore the chrome browser back to factory defaults from the
  devices application settings.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IJ15005 MAXIMO ANYWHERE HANGS ON LAUNCH SCREEN AFTER CHROME  *
  * UPDATE 73                                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• fixed
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ANYWHERE APPS

• Fixed component ID

  5725M39MA

Applicable component levels