IJ13209: CANNOT CANCEL THE CREATE FILE ATTACHMENT DIALOG BOX THE 2ND TIME YOU TRY AND HANGS ON IE ONLY

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  When using IE and trying to cancel the create file attachment
  twice in a row, the 2nd time you try and cancel the dialog the
  dialog will not close.
  PERFORMANCE ISSUE: YES
  STEPS TO REPRODUCE:
  1 - Open Maximo 7.6.1.0, as admin user. make sure you are
  working with Skin IOT18.
  2 - Go to Work order tracking Application and select any
  record that is not closed
  3 - In Work Order main tab, open Attachments button / Add New
  Attachments / Add new File Dialog box and click
  Cancel. (It will let you cancel first time)
  4 - .Open add new attachments, add new file dialog box and
  Cancel.
  It will not Cancel and page hangs
  CURRENT ERRONEOUS RESULT:
  The Dialog Box Hangs and have to Logout of Maximo
  EXPECTED RESULT:
  Be able to Cancel the Add New file dialog Box
  ACTION TAKEN:
  I have tested with the latest IFIX applied:
  7.6.1.0-IFIX20190102-1330 with a IE browser and was able to
  replicate ( Works fine in Chrome)
  ENVIRONMENT:
  Tivoli's process automation engine 7.6.1.0-IFIX20181206-0916
  Build 20180718-1141 DB Build V7610-83
  CLIENT SYSTEN INFO:
  App Server
  IBM WebSphere Application Server 8.5.5.14
  Version
  Tivoli's process automation engine 7.6.1.0-IFIX20181206-0916
  Build 20180718-1141 DB Build V7610-83IBM
  Maximo Asset Management Work Centers 7.6.0.4 Build
  20180712-1824 DB Build V7604-119IBM
  Maximo Asset Management Scheduler 7.6.7.1 Build 20180718-1141
  DB Build V7671-16
  IBM TPAE Integration Framework 7.6.1.0 Build 20180717-1722 DB
  Build V7610-02
  IBM Maximo Asset Management Scheduler Plus 7.6.7.1 Build
  20180718-1141 DB Build V7671-01
  IBM TPAE OS/REST Framework 7.6.1.0 Build 20180718-1141 DB Build
  V7610-38
  IBM Maximo Transportation 7.6.2.5 Build 20180730-2210 DB Build
  V7625-10
  IBM Maximo Asset Management 7.6.1.0 Build 20180718-1141 DB
  Build V7604-01
  IoT Connection Utility 7.6.0.1 Build 20180709-1524 DB Build
  V7601-02
  Server OS
  Windows Server 2012 R2 6.3
  Server DB
  Oracle 12.1 (Oracle Database 12c Enterprise Edition Release
  12.1.0.1.0 - 64bit Production)
  Add-ons:
  MAXVS 4.9
  MAXLS 5.0.5
  Seems to be caused by APAR# IJ09700
  Approved by Theodore P Lyons
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IE 11 users                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CANNOT CANCEL THE CREATE FILE ATTACHMENT DIALOG BOX THE 2ND  *
  * TIME YOU TRY AND HANGS ON IE ONLY                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in library.js
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels