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IJ10937: The Maximo Scheduler Maximo Spatial configuration of Dispatch View treating all route service messages in response as errors

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APAR status

  • Closed as program error.

Error description

  • STEPS TO REPRODUCE:
Configure Maximo Scheduler (7.6.7.0) and Maximo Spatial
(7.6.0.3) with the ESRI route service.

To reproduce this issue, one of the Work Orders in the work
list needs to be sufficiently remote from a road such that
warning messages are generated about it not being near a sealed
road.

RESULTS:
 The Dispatch View in the Graphical Assignment application is
treating all messages that are responded in the response JSON
as errors (even warnings) and no route is processed and drawn.
In these cases the response message appears to contain a valid
route.

EXPECTED RESULTS:
A route will be processed and drawn.

PRODUCT VERSION:
Maximo Scheduler 7.6.7.0

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Users of the Graphical Assignment application in Scheduler   *
* 7.6.7.                                                       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* he Maximo Scheduler Maximo Spatial configuration of Dispatch *
* View treating all route service messages in response as      *
* errors                                                       *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • A code fix has been delivered.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ10937
    • 

  • Reported component name
    MAXIMO SCHEDULE
    • 

  • Reported component ID
    5724R46SE
    • 

  • Reported release
    767
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-10-31
    • 

  • Closed date
    2018-11-05
    • 

  • Last modified date
    2018-11-05
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Modules/Macros


    

  • MAXIMO

    



Fix information


    

  • Fixed component name
    MAXIMO SCHEDULE
    • 

  • Fixed component ID
    5724R46SE
    • 



Applicable component levels


    

  • R767  PSY
       UP
    • 








      
              
                            

              

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Document Information


            

            


                        

            Modified date:
            

            05 November 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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