IBM Support

Unable to connect to IBM Business Monitor V8.0 on Red Hat Enterprise Linux 6.x

Troubleshooting


Problem

The IBM Business Monitor V8.0 server is running but users are unable to connect to it via a web browser.

Symptom

The startServer.log shows that the server has started:

ADMU3000I: Server server1 open for e-business; process id is 10943

The SystemOut.log shows that a FFDC Incident was emitted during startup along with exception message:

WSVR0501E: Error creating component com.ibm.ws.channelfw.secure.FirstChannelActions

java.lang.NoClassDefFoundError: com.ibmws.process.linuxutil.ThreadUtil (initialization failure)

The FFDC file shows:


FFDC Exception:java.lang.NoClassDefFoundError SourceId:null ProbeId:1011 Reporter:com.ibm.ws.runtime.component.ContainerHelper@81c1141
java.lang.NoClassDefFoundError: com.ibm.ws.process.linuxutil.ThreadUtil (initialization failure)
Caused by: java.lang.UnsatisfiedLinkError: Ws60ProcessManagement (/opt/IBM/MonV8/cognos/bin64/libfreebl3.so: version `NSSRAWHASH_3.12.3' not found (required by /lib64/libcrypt.so.1))

Cause

The libfreebl3.so file shipped with Cognos V10.1.1 is not compatible with Red Hat Enterprise Linux 6.x. The IBM Business Monitor server fails to start because Cognos fails to start.

Resolving The Problem

Add the following like to the .profile, .bashrc, or appropiate login initialization script for the Cognos user account:

export LD_PRELOAD=/lib64/libfreebl3.so

[{"Product":{"code":"SS7NQD","label":"IBM Business Monitor"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"8.0","Edition":"All Editions","Line of Business":{"code":"LOB15","label":"Integration"}}]

Document Information

Modified date:
15 June 2018

UID

swg21612810