IT31736: VCENTER VM RESTORE USING "ESX HOST IF VCENTER IS DOWN" OPTION FAILS WITH ERROR CTGGA2177

APAR status

• Closed as program error.

Error description

• When restore the virtual vCenter VM, using the "ESX host if
  vCenter is down" option, fails with:
  Job log:
  CTGGA2179,Copying VM files: In progress
  CTGGA2185,Copying VM files: Failed (0 objects)
  CTGGA2177,Unexpected error during recovery step (Copying VM
  files). Contact support for further assistance.
  Virgo:
  INFO_STEP_COMPLETED_WITH_COUNT_STEPNAME
  Skipping mount of NFS storage to hypervisor because of streaming
  restore.
  INFO_STEP_IN_PROGRESS_STEPNAME
  ERROR_STEP_FAILED_WITH_COUNT_STEPNAME
  Unexpected error during recovery step (Copying VM files).
  Contact support for further assistance.
  Versions affected: 10.1.5
  
  Keywords: TS003251286
  

Local fix

• Disable the streaming restore option and rerun the restore
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * levels 10.1.5.2204 and 10.1.6.  Note that this is subject to *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been fixed to prevent creation of
  restore jobs with both streaming restore and "ESX Host if
  vCenter is down" options enabled.  This combination of options
  is currently unsupported.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• GUI
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels