IT31073: ORACLE BACKUP FAILS TO FIND THE INSTANCE FROM THE APPLICATION SERVER WHEN SSH KEY IS USED

APAR status

• Closed as program error.

Error description

• The SSH key is properly generated on Oracle server and added in
  Spectrum Protect Plus UI. When the Oracle application server is
  configured via this SSH key, the test hung and backup fails to
  find the instance from the application server:
  
  ERROR,1573629271867,<date,time,timezone>,2,CTGGA2091,Failed to
  find the instance from the application server for instance <host
  name> / OraHome1
  
  The virgo log shows:
  
  [date,time] ERROR pool-10987-thread-1
  c.c.e.s.p.application.cal.discovery.ProtectionDiscoveryWorker
  1573629270109 Discovery on application server <host name>
  failed: null
  [date,time] ERROR pool-10987-thread-1
  c.c.e.s.p.application.cal.discovery.ProtectionDiscoveryWorker
  1573629270109 null
  com.syncsort.dp.xsb.resourceprovider.misc.IdentityUserDoesNotExi
  stException: null
  
  When specifying the UserID and Password, the problem is gone.
  

Local fix

• Configure Oracle server via UserID and Password
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.4 and 10.1.5.           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.5.2137 and 10.1.6.  Note that this is subject to  *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been updated to correct the
  problem. The node.js update code for SSH keys was added to
  address the problem.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• node.js
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels