IT30956: CANNOT OPEN A TICKET WITH STORAGE INSIGHTS DUE TO INVALID COUNTRY CODE.

IBM Spectrum Control 5.3.6 (February 2020)

APAR status

• Closed as program error.

Error description

• Storage Insights may contain an invalid country code due to an
  error in smartcare.
  Opening a ticket will fail.
  In /opt/IBM/TPC/web/log/traceWebServer_0.log there are errors
  like:
  2019-10-31 03:04:39.731-0500 [pool-896-thread-27]
  [DeviceInventoryDetails.getInvDevice] [ERROR]
  java.lang.NumberFormatException: For input string: "G05"
        at
  java.lang.NumberFormatException.forInputString(NumberFormatExcep
  tion.java:76)
        at java.lang.Integer.parseInt(Integer.java:592)
        at java.lang.Short.parseShort(Short.java:129)
        at java.lang.Short.valueOf(Short.java:185)
  
  In the example above, the country code should be 805.
  
  Storage Insights should still present the dialog box to user and
  allow selection of the correct country.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening a support ticket          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights may contain an invalid country code due to  *
  * an                                                           *
  * error in SmartCare, resulting in a failure to open a         *
  * support ticket.                                              *
  *                                                              *
  * Storage Insights should still present the dialog box to user *
  * and                                                          *
  * allow selection of their correct country.                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q20   [ 5.3.6-IBM-SC ]
  
  ( release target February 1Q 2020 )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels