IT29970: VMWARE NSX NETWORK DEVICES ARE NOT BACKED UP OR RESTORED

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware does not support backup and restore for NSX network
  devices.
  VMs with such devices are reported as successfully backed up,
  but the device information for NSX devices is not included in
  the backup.
  When the VM is restored, the VM might not boot successfully.
  IBM Spectrum Protect Versions Affected: V7.1  and V8.1  on all
  platforms.
  
  Products affected:
  IBM Spectrum Protect for Virtual Environments Data Protection
  for VMware versions 7.1 and  8.1 running on
  all Microsoft Windows x64 and Linux x86 platforms.
  
  Note 1: The Backup-Archive Client is a prerequisite to using the
  Data Protection for VMware version 7.1. In Data Protection for
  VMware environments, the Backup-Archive Client is also known
  as the data mover.
  
  If you are using Backup-Archive Client 7.1 and 8.1, refer to
  APAR  IT29970
  
  If you are using Data Protection for VMware 8.1,
  refer to APAR IT29650
  
  
  Customer/L2 Diagnostics:  N/A
  Initial Impact: High
  Additional Keywords:  nsx network TS002124012 backup restore vm
  guest
  

Local fix

• After the VM is restored, manually add and configure the NSX
  device.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware versions 7.1 and  8.1 running on all   *
  * Microsoft Windows x64 and Linux x86 platforms.               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * client version 7.1.8.6 on Windows x64 platforms and Linux    *
  * x86 platforms                                                *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Added support for NSX nics.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT29650

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels