Troubleshooting
Problem
User launches Excel. User opens spreadsheet (XLS / XLSX file) containing Controller formulae. User clicks "Add-ins - Controller - Log in". User logs into Controller. User clicks F9 - the report works OK. After repeatedly running a number of F9 refreshes, an error appears.
Symptom
IBM Cognos Controller Link
Out of memory
[OK]
More Information:
The number of F9 runs/refreshes will vary depending on the complexity/design of the report. In one real-life customer example:
- Spreadsheet #1 was absolutely huge (42Mb) and had an enormous number (38) of separate sheets
- It contained more than a quarter of a million fGetVal formulae (254,071 to be precise).
- In this case, their spreadsheet only ran once successfully. On the second attempt (second F9 run) the error appeared.
- Spreadsheet #2 was very large (8Mb)
- It contained 167,363 fGetVals.
- In this case, the spreadsheet ran successfully 7 times. On the 8th attempt (eighth F9 run) the error appeared.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21610976