IT29012: STATUS AND CONDITION ARE SHOWN AS NORMAL FOR FLASH DEVICES ALTHOUGH THE DEVICES CAN'T BE CONNECTED TO ANYMORE.

IBM Spectrum Control 5.3.5.x (November 2019)

APAR status

• Closed as program error.

Error description

• Status and Condition are shown as Normal for Flash devices
  although devices can't be connected to anymore.
  If running a manual test connection then IBM Spectrum Control
  shows "Unknown" as status as well as condition.
  
  There is some inconsistency when IBM Spectrum Control are not
  able to connect to the subsystem.
  If the subsystem is added in IBM Spectrum Control and probed
  correct but then cannot connect to, it don't get the status
  updated by the probe.
  A try to test the connection than puts the subsystem to unknown.
  The probe should to the same to reflect that the subsystem is
  not reachable.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * devices which become unreachable                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * devices which become unavailable or unreachable may          *
  * encounter an inconsistent state where the Spectrum GUI       *
  * shows the device Status and Condition as Normal even         *
  * though the device can't be connected to anymore.             *
  * This may occur with FlashSystem or XIV devices.              *
  *                                                              *
  * If you run a manual Test Connection then the Spectrum GUI    *
  * updates properly to show "Unknown" as Status as well as      *
  * Condition.                                                   *
  *                                                              *
  * There is some inconsistency when Spectrum Control is         *
  * unable to connect to the subsystem.                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.3.5   [ 5.3.5-IBM-SC ]
  
  ( release target November 2019 )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels