IT28170: SERVER CAN CRASH WHEN CANCELING PROTECT STGPOOL

8.1.8.000-IBM-SPOC-Linuxs390x
8.1.8.000-IBM-SPSRV-Linuxppc64le
8.1.8.000-IBM-SPCMS-WindowsX64
8.1.8.000-IBM-SPCMS-WindowsI32
8.1.8.000-IBM-SPCMS-Linuxx86_64
8.1.8.000-IBM-SPOC-WindowsX64
8.1.8.000-IBM-SPOC-Linuxx86_64
8.1.8.000-IBM-SPOC-LinuxPPC64le
8.1.8.000-IBM-SPOC-AIX
8.1.8.000-IBM-SPSRV-WindowsX64
8.1.8.000-IBM-SPSRV-Linuxx86_64
8.1.8.000-IBM-SPSRV-Linuxs390x
8.1.8.000-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• Error Description: It is possible for the
  server to crash when cancelling a running protect stgpool
  process
  
  Spectrum Protect Versions Affected: 7.1.3.X and 8.1.x on all
  supported platforms
  
  Customer/L2 Diagnostics: The call stack for the crash will look
  similar to this:
  
  ntdll!NtWaitForSingleObject+0xa
  KERNELBASE!WaitForSingleObjectEx+0x94
  dsmsvc+0x25dd
  dsmsvc+0x216c
  KERNELBASE!UnhandledExceptionFilter+0x1a2
  ntdll!RtlUserThreadStart$filt$0+0x3e
  ntdll!_C_specific_handler+0x96
  ntdll!RtlpExecuteHandlerForException+0xd
  ntdll!RtlDispatchException+0x197
  ntdll!KiUserExceptionDispatch+0x3a
  adsmdll!LocalProtectCatalogChunk+0x2f
  adsmdll!LocalProtectChunkBatch+0x645
  adsmdll!LocalBatchWork+0x11c
  adsmdll!SdProtectBatchWork+0xcb
  adsmdll!PcConsumerThread+0x212
  adsmdll!startThread+0x141
  msvcr120!_callthreadstartex+0x17
  msvcr120!_threadstartex+0x102
  kernel32!BaseThreadInitThunk+0x22
  
  Additionally, the actlog will show the following messages:
  
  ANR2017I Administrator ADMIN issued command: PROTECT STGPOOL
  CONTAINER01 TYPE=LOCAL RECLAIM=ONLY
  ANR4031I PROTECT STGPOOL: Reclamation processing started for
  container-copy storage pool CCOPYPOOL.
  ANR2017I Administrator ADMIN issued command: CANCEL PROCESS 701
  ANR0940I Cancel request accepted for process 701.
  ANR2017I Administrator ADMIN issued command: CANCEL PROCESS 722
  ANR0941I CANCEL PROCESS: Cancel for process 722 is already
  pending.
  
  Initial Impact: Medium
  
  Additional Keywords: crash abend cancel proc protect TS001873646
  

Local fix

• Avoid canceling the protect process
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users of CANCEL PROCESS to   *
  * processes of PROTECT STGPOOL with TYPE=LOCAL.                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.7.100 and 8.1.8.         *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels