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ITCAM4Tx : ISM snmp monitor - Internal error (SnmpSync status)

Troubleshooting


Problem

Using ITCAM for Transactions, ISM snmp monitor fails as seen in ITM TEP GUI, under "Internet Service Monitors" -> "profile statistics" workspace view.

Symptom

Looking at ITM TEP GUI, Under "Internet Service Monitors" -> "profile statistics" workspace view shows the following results :
- Elements : 1
- Good : 0
- Marginal : 0
- Bad : 1

snmp.log file with 'debug' tracing enabled previously in snmp.props property file shows messages like :

Debug: Selecting '.1.3.6.1.2.1.1.5.0'
where '1'
Warning: Invalid selector string: '1'
Debug: snmpGetNext: '1' added to pdu
Debug: SnmpLib: snmp_build: unknown failure
Debug: snmpSync: Status Errror:
reason Unknown Error 1919906418 (Unknown error 1696624247), lib 16966 24247 sys 1919906418
Error: Internal error (SnmpSyncstatus)
Warning: '1' does not contain ''
Error: Failed to resolve index selectors

[{"Product":{"code":"SS5MD2","label":"Tivoli Composite Application Manager for Transactions"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ITCAM TRANSACT ISM 5724S79IS v710","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"},{"code":"PF027","label":"Solaris"}],"Version":"7.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21597193

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