Troubleshooting
Problem
Attempts to add a Project Relationship Link for IBM Rational DOORS have no Service Providers displayed in the IBM Rational ClearQuest Web.
Symptom
When you attempt to set integration between Rational ClearQuest and Rational DOORS to add a Project Relationship Link, after you select Server in Project Relationships in Site Administration in the Rational ClearQuest Web, you may see blue circle as in the picture below and Service Providers do not appear.
You expect to see the Rational DOORS Web Access authentication window after selecting the server. But you may have some problems to display the windows.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations: IBM","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.1.2.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations: IBM","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.3.0.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21595632