Troubleshooting
Problem
User launches Controller client (ccr.exe). User is prompted with database selection, and chooses relevant database.
Afterwards, however, instead of being prompted to logon (or to choose the period) the users client session disappears.
Symptom
Controller client crashes/ends/disappears during logon process. There is no message recorded inside the Event Viewer.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21595071