IT23268: VMWARE WEB CLIENT PLUGIN NOT VISIBLE AFTER INSTALL

Download Information: Version 7.1.8.x Data Protection for VMware

APAR status

• Closed as program error.

Error description

• After the install of the IBM Spectrum Protect for Virtual
  Environments - Data Protection for VMware, the Vmware web
  client does not display the plugin to interact with the Data
  Protection for VMware environment.
  This can happen if a third party Vmware web client plugin
  conflicts with the Data Protection for VMware plugin.
  The VMWare web client virgo.log will show the IBMRecovery.zip
  package as downloaded and deployed but the plugin will not
  appear in the VMware web client.
  
  Example of virgo.log messages that can be seen :
  
  Example 1:
  [<timestamp>] [INFO ] fs-watcher          <DE0004I>
     Starting bundle 'com.ibm.tivoli.tsm.TsmVMwareHTML5-service'
     version '1.0.0'.
  [<timestamp>] [ERROR] start-signalling-8  <DE0006E>
     Start failed for bundle
     'com.ibm.tivoli.tsm.TsmVMwareHTML5-service'
     version '1.0.0'. org.springframework.beans.factory.
     BeanCreationException: Error creating bean with name
     'VmDataProvider'
     : Invocation of init method failed; nested exception is
     java.lang.NoClassDefFoundError:
     com/vmware/vim25/InvalidPropertyFaultMsg
  
  Example 2:
  [<timestamp>] [INFO ] start-signalling-2
     o.e.v.k.i.artifact.internal.
     bundle.BundleThreadContextManager
     Thread context class loader 'KernelBundleClassLoader:
     [bundle=com.ibm.tivoli.tsm.IBMDataProtection_8.1.0.0]'
     popped and set to 'KernelBundleClassLoader:
     [bundle=com.vmware.vsphere.client.chrome-app_6.0.0]'
     \VMware\vCenterServer\cfg\vsphere-client\vc-packages\
     vsphere-client-serenity\com.ibm.tsm.tdpvmware.
     IBMDataProtection- 8.1.0.0 java.lang.
     Exception:
  org.springframework.beans.factory.BeanCreationException:
     Error creating bean with name 'VmDataProvider':
       Invocation of init method failed; nested exception is
        java.lang.NoClassDefFoundError:
         com/vmware/vim25/InvalidPropertyFaultMsg
           at ...
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environments - Data Protection
  for VMware 7.1.x and 8.1.x on Windows and Linux
  
  Initial Impact: Medium
  
  Additional Keywords: tdp4ve tsm4ve plugin extension conflict
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware vSphere Web Client Plug-in        *
  * versions 7.1.1 to 7.1.6.4,  8.1.0 and 8.1.2 running on       *
  * Microsoft Windows x64 and Linux x86 platforms.               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This issue is projected  *
  * to be fixed in the Data Protection for VMware vSphere Web    *
  * Client Plug-in version 8.1.4 and 7.1.8.1 on all Microsoft    *
  * Windows x64 and Linux x86 platforms. Note that this          *
  * information is subject to change at the discretion of IBM.   *
  ****************************************************************
  

Problem conclusion

• Change was made to include required library so cannot conflict
  with downlevel libraries used by other plug-ins.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• VEGUI
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R71W PSY

     UP

• R71L PSY

     UP

• R81W PSY

     UP

• R81L PSY

     UP