Troubleshooting
Problem
Unable to load a report in FSR. FSR closes with the below error.
Symptom
Type: COMException
Message: Call was rejected by callee. (Exception from HRESULT: 0x80010001 (RPC_E_CALL_REJECTED))
Stack Trace: at Excel.ApplicationClass.st_EnableEvens(Boolean RHS) at Clarity.FSR.UI.Controls.ExcelControl.InitializeExcel()
at Clarity.FSR.UI.FormsLayoutForm.LayoutForm_Load(Object sender, EventArgs e)
at System.EvenHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) ...
Cause
Excel is not able to initialize from within FSR. Other addins can cause this.
Diagnosing The Problem
Notice that the details of the error above relate to Excel, not Word as other very similar errors.
Resolving The Problem
- Disable all addins in Excel
- Access FSR
If this is now working, add each of the addins back and find out which one causes the issue.
It may be that the version is not supported with FSR, or that these two (FSR and Excel addin in question) cannot be used on the same workstation.
Document Information
Modified date:
15 June 2018
UID
swg21594848