IT20059: AFTER SNAPSHOT QUIESCE ERROR, THERE IS ONE EXTRA SNAPSHOT ATTEMPT

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• During VM backup with application protection, if errors occur
  quescing the snapshot, there could be an extreneous retry
  attempt. E.g.
  
  ANS4066I Snapshot operation attempt 2 of 3 for the guest virtual
  machine 'tsmcetwin106' failed using "VMware Tools" snapshot.
  Reattempting snapshot with "VMware Tools" snapshot.
  
  Creating "VMware Tools" snapshot for virtual machine
  'tsmcetwin106'
  Starting Full VM backup of VMware Virtual Machine 'tsmcetwin106'
  mode: 'Incremental Forever - Incremental'
  target node name: 'LINH_DM'
  data mover node name: 'LINH_DM'
  application protection type: 'VMware'
  application(s) protected: 'n/a'
  ...
  ANS4073W Snapshot operation attempt 2 of 3 for the guest virtual
  machine 'tsmcetwin106' failed using "VMware Tools" snapshot.
  Reattempting snapshot with "VMware Tools with file system
  quiescing and application quiescing (VSS) disabled" snapshot.
  
  
  IBM Spectrum Protect Backup-Archive Client version
  7.1 on Linux and Windows
  Note: The Backup-Archive Client is a prerequisite to using the
  Data Protection for VMware. In Data Protection for VMware
  environments, the Backup-Archive Client is also known as the
  data mover.
  
  This problem also affects IBM Spectrum Protect for Virtual
  Environments: Data Protection for VMware 8.1.0. If you are using
  Data Protection for VMware 8.1.0, refer to APAR IT18413.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware Data Mover versions 7.1 and 8.1   *
  * running on all Microsoft Windows x64 and Linux x86 platforms *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 7.1.8 on all Microsoft Windows x64 and Linux  *
  * x86 platforms                                                *
  * Note 1: The Backup-Archive Client is a prerequisite to using *
  * the Data Protection for VMware. In Data Protection for       *
  * VMware environments, the Backup-Archive Client is also known *
  * as the data mover.                                           *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• When a snapshot attempt fails, the snapshot counter is updated
  incorrectly. The code has been changed so that it will count
  snapshot attempts correctly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT18413

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R71L PSY

     UP