IT19540: SPECTRUM CONTROL PROBES/PERFORMANCE MONITOR JOBS FAIL, DISPLAYING BTAVM1503E AND BTADS0102E ERRORS.

IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• Probes and performance monitor for subsystems connected via NAPI
  fail on Unix servers if there are too many folders in
  device/epm folder.
  The Unix systems have a limited number of subfolders allowed.
  When this limit is reached all probe fail.
  
  All probes failed for different storage systems with error
  messages: BTAVM1503E and BTADS0102E
  
  /opt/IBM/TPC/device/log/probexxxx.log
  2017-02-20 16:43:42.589 BTADS0000I Starting Discover Process
  Front End , with Device Server RUN ID 271008 , and Job ID 631011
  .
  2017-02-20 16:43:42.601 HWNEP0018I Launching external process
  for devices [SVC-2145-SVC-xxx].
  2017-02-20 16:43:42.607 BTAVM1503E An internal error occurred:
  java.io.IOException: No such file or directory.
  2017-02-20 16:43:42.609 BTADS0102E The discover process that has
  the Device server run ID 271008 and job ID 631011 completed with
  one or more errors. The process status is 4 and the return code
  is 1 .
  
  /opt/IBM/TPC/device/log/probexxxx.log
  2017-02-20 16:38:43.836 BTADS0000I Starting Discover Process
  Front End , with Device Server RUN ID 271006 , and Job ID 631009
  .
  2017-02-20 16:38:43.964 HWNEP0018I Launching external process
  for devices [FlashSystem 900-xxx].
  2017-02-20 16:38:43.978 BTAVM1503E An internal error occurred:
  java.io.IOException: No such file or directory.
  2017-02-20 16:38:43.984 BTADS0102E The discover process that has
  the Device server run ID 271006 and job ID 631009 completed with
  one or more errors. The process status is 4 and the return code
  is 1 .
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users running Spectrum Control on *
  * Unix servers monitoring storage subsystems connected via     *
  * NAPI                                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Probes and performance monitor for subsystems connected via  *
  * NAPI fail on Unix servers if there are too many folders in   *
  * /device/epm folder.                                          *
  *                                                              *
  * The Unix systems have a limited number of subfolders         *
  * allowed. When this limit is reached all probe fail.          *
  *                                                              *
  * All probes failed for different storage systems with error   *
  * messages: BTAVM1503E and BTADS0102E                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0015 - target August 2017
  
  Fixed in IBM Spectrum Control 5.2.15
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels