Troubleshooting
Problem
IBM Cognos 10 PowerPlay client communicates to IBM PowerPlay Server for Cognos 10 over four different TCP connections. Most of them use a different random port or even a port range. In setups where PowerPlay clients have to cross a firewall to reach the PowerPlay Server using non-fixed ports is not acceptable.
Symptom
"PDS-RM-0002 The PowerPlay server is not available" errors will show up when accessing remote cubes in PowerPlay client
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"PowerPlay Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg21591737